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UCaaS Admin Portal
Using the Customer Administration Portal to manage your users, features, and call flow.
Customer Administration Portal Functions
- Customer Administration Portal Demo and Overview
- Setting up your PBX
- Change Voicemail Passcode in Customer Administration Portal
- Disaster Management in the Customer Administration Portal
- Distinctive Rings for Alternate Numbers
- One-Touch Park (Optional Build)
- Unified Messaging in the Customer Administration Portal
- Shared Line Appearance and Busy Lamp Fields in the Customer Administration Portal
- Removing a Credit Card from Your Account
- Call Forwarding in the Portal
- Time Zone Bulk Update
- Adding a Credit Card to Your Account
- Swapping Devices in the Customer Administration Portal
- Viewing Invoices in the Customer Administration Portal
- Pulling Call Detail Records in the Customer Administration Portal
- Push to Talk
- Hoteling in the Customer Administration Portal
- Call Park / Call Retrieve
- MS Teams Customer Process Guide
- View Invoice and Assign Billing Contact
- Configuring Microsoft Teams in the Customer Administration Portal
- Download Configuration Set-up
- Using Secure Voice
User Management
- Add User to Customer Administration Portal PBX
- Customer Administration Portal User Activation
- Customize Seat Extensions in the Customer Administration Portal
- Resend Welcome Mail in Customer Administration Portal
- Reset User Password in Customer Administration Portal
- Reassign User in the Customer Administration Portal
- Remove a User in Customer Administration Portal
- Import Users
- Syncing your Login Credentials with the Customer Administration Portal
- Releasing an Employee in the Customer Admin Portal
Call Flow
- Standalone Voicemail Guide
- Call Flow Schedules
- Virtual Number Setup
- Hunt Group Setup in Customer Administration Portal
- Auto Attendant Setup in Customer Administration Portal
- Audio Conference Bridge
- Key System Emulation in the Customer Administration Portal
- Call-in prompt recording for Auto Attendants
- Update Calling Line ID
- Announcement Repository
- UCaaS SIP Trunking Setup
Hosted Fax
Call Recording
Receptionist
Call Center
- Call Center Overview
- Call Center Jargon
- Hosted Call Center Licenses
- Call Center Agent Features
- Call Center Supervisor Features
- Call Center Queue Stats
- Standard Call Center Set-up
- Call Center Reporting Guide
- Basic and Premium Call Queues
- Call Center Supervisor Client
- Convert Hunt Group to Call Center Queue
- Call Center Reporting Guide